Support
Support is provided via an online Help Desk.
Clients can post tickets via the Internet and monitor the status of their requests in real time.
The Help Desk process is powered by WorkflowGen and is available as one the workflow process templates, which are provided to our clients for their own internal use.
The following items are not covered by the standard annual maintenance, and can be covered by Implementation Assistance Packs or a Time and Materials agreement:
- “How to” training and process definition consulting questions
- Time required to assist you in implementing any software updates, upgrades or new releases.
Before posting a ticket be sure to:
- Check if the answer is not available in the knowledge base
- Try to reproduce the error
- Get the error information (screenshots, copy of the errors text, etc.)
- Have your configuration information ready
Access the Help Desk (Clients only. Login required)
Note: if a local reseller provides WorkflowGen support, please contact them directly for access to your local help desk.
If you need to purchase Implementation Assistance Packs please contact us.
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