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Entries from March 1, 2006 - April 1, 2006

How do overdue email notifications work?

Posted on Wednesday, March 29, 2006 at 03:06 by Registered CommenterWFG Team in | CommentsPost a Comment

Overdue email notifications are not sent when an action has an overdue exception specified, because the exception will close the action.

The rules are as follows:
- Overdue actions with an automatic overdue notification will only work if no exception is defined on the action.
- Overdue actions with an additional overdue notification will work even if an exception is defined on the action.