Community resource center

Problem

Depending on the speed of your web server hardware, your database server, and the number of users and groups you want to synchronize with WorkflowGen, Directory Synchronization can take from a few minutes to several hours.

By default, the IIS .Net "State Management" is set up to have a 20 minute session timeout.  This means any web pages that run without completion for over 20 minutes will be terminated - including synchronizations that may require more than 20 minutes.

Solution

You can increase the session timeout at the IIS level for WorkflowGen by doing the following:

1. Open IIS
2. Expand the WorkflowGen web site
3. Right-click on the "wfgen" application and select "Properties"
4. Select the "ASP.NET" tab and click on "Edit Configuration"
5. Select the "State Management" tab and increase the "Session timeout (minutes)" to a value greater than the amount of time required to synchronize.
6. Select "OK" until you return to the main IIS page.

Problem

When logging into WorkflowGen directly on the WorkflowGen server through FireFox using the url http://localhost/wfgen , there is a security error denying entry to the application.

Explanation

WorklfowGen is a Web Based application that can use IIS security to authenticate users attempting to log into it.  In some cases, Integrated Authentication is used so that users have a "single sign on" experience (IIS will request the Windows User login information to sign in to WorkflowGen). 

IIS can use Integrated Authentication to log into WorkflowGen, and by default IE has the ability to use these credentials (your windows user account)...  In fact, so does Firefox!  But to activate this feature you will need to make a quick configuration change to how FireFox uses your windows account.

Solution

To setup FireFox to use Integrated Authentication, follow the steps below:

1) Open up Firefox and type in about:config as the url
2) In the Filter, type in "ntlm"
3) Double click "network.automatic-ntlm-auth.trusted-uris" and type in "localhost" (without the quotes) and hit enter.

You can change the Banner on the Home Page of the Portal by modifying the web.config parameter of WorkflowGen called PortalFrameSetHeight.

Changing the Banner Height in the User Portal

To change the height of the banner you must modify the 1^st value (of 4) in the following parameter (replace xxx):
<add key="PortalFrameSetHeight" value="xxx,53,*,15" />

Editing an existing language file in WorkflowGen is similar to the method to add a new language (refer to the link: http://community.workflowgen.com/kb/how-to-support-create-a-new-language.html)

The same caveat applies that software updates may overwrite any changes made to your language resource files. To avoid this, back up the resource files prior to an update, perform the update, and re-apply the changes afterwards.

Special note for the English US language

English US (en-US) is the primary language of WorkflowGen, and as such, does not have a language-denominated resource file associated to it in the same manner as other languages. For example, English Canada (en-CA) has the following resource file for the Portal module: “Advantys.Workflow.Web.UI.Portal.en-CA.resx”, whereas the default “core” language for WorkflowGen (en-US) is maintained in the resource file “Advantys.Workflow.Web.UI.Portal.resx”.

Attempting to modify the file "Advantys.Workflow.Web.UI.Portal.resx", however, will not function as expected. Instead, to create changes to the English US language, copy “Advantys.Workflow.Web.UI.Portal.resx” (and other resource files as described in the link shown above) to the new file “Advantys.Workflow.Web.UI.Portal.en-US.resx” and modify this new file. Changes to labels will then appear as expected.

Error
Why am I getting the "Server Application Unavailable" error page?

Solution
One cause of this error is when some of the needed application folders are not created in IIS. Please make sure that you have created an application for the following folders in IIS:

\Inetpub\wwwroot\wfgen
\Inetpub\wwwroot\wfgen\ws
All the applications in the folders under Inetpub\wwwroot\wfgen\WfApps\WebApps
All the applications in the folders under Inetpub\wwwroot\wfgen\WfApps\WebForms (if this folder exists).
All the applications in the folders under Inetpub\wwwroot\wfgen\WfApps\WebServices

Please refer to the Technical Guide for more information regarding the installation of WorkflowGen.